This is the return policy now listed on LL Bean's website

LL Bean

Liberal return policies - some of which accept even death, divorce and weight loss as among the valid reasons to return items - might sound risky, but some retailers have found such policies to be rewarding by encouraging shoppers to buy more as well as fostering long-term bonds.

"Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years", he said.

L.L. Bean has always been known for having one of the laxest return policies, but all of that is about to change.

In a follow-up conversation with Outside, an L.L. Bean spokesperson elaborated that in the last five years, the percent of returns that violate the guarantee policy-which was created to protect customers who received defective products-had doubled to 15 percent, costing the company approximately $250 million.

The brand shared the news in a Facebook post on Friday morning to the dismay of Bean Boot and tote bag worshippers everywhere.

Knicks finalizing trade to send center Willy Hernangomez to Hornets
Hernangomez, 23, has been unhappy about his playing time as a third stringer who racked up 29 DNPs through 55 games. Noah's salary - he is owed roughly another $44 million through the 2019-20 season - is an obstacle in trade talks.

Inevitably, this led to abuses, as has been widely reported.

Not once til then had I taken advantage of L.L. Bean's incredible, lifetime return policy - even though I had purchased many items from them over the years, including a backpack, a compass and many turtlenecks. Internal surveys indicate 85 percent of customers are OK with the new return policy, he said. It represented a vestige of quality, goodness, and integrity that American manufacturing is supposed to be known for - and it lived on at this one company, in a world dominated by industrial chintziness. My mother-in-law has been wearing the same L.L.Bean watch for at least as long as I've been alive, having sent it in to be replaced a couple of times. After one year, the company says it will work with customers to reach a fair solution if a product is defective in any way.

Customers who bought products at Goodwill or Salvation Army specifically in order to return them and get better products and gift cards also contributed to the increased losses, L.L. Bean said. Thus the satisfaction guarantee was born. We make great stuff and we stand behind great stuff. Because when someone (like greedy Bean boot buyers) abuses a rule, we all must be punished.

An increase in fraud, abuse, and misrepresentation? Sayonara to another good thing.

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